Our knowledgeable staff is available Monday through Friday from 9:00 am to 5:00 pm EST to accept orders and answer any questions. Orders may also be faxed (919.596.3934) or e-mailed (firstname.lastname@example.org). Any orders placed after business hours will be processed the next business day. When placing an order, you will be given a confirmation based on availability. To be sure that your order has been placed with us, please make sure you retain the confirmation number for your records.
Emergencies/Last Minute Changes
Should you have an after hours emergency, someone on our staff can be paged at 800-767-8901 ext. 126. We will return your call as quickly as possible. Any last minute changes to a confirmed order should be made 48 hours before the designated ship date.
For local orders, we schedule delivery one business day before your function unless other arrangements have been made. Also, we gladly allow customers to pick up items at our showroom. Shipped orders are sent FedEx ground at the client’s expense and scheduled for delivery one business day before the function unless other arrangements have been made. At a customer’s request and/or due to time requirements, we will gladly overnight, 2nd day, or 3-day select any available items.
Local orders are scheduled for pickup the next business day following your function. Shipped orders should be returned to a Fed Ex location or be available for pickup from your local FedEx station the next business day following your event. For your convenience we gladly provide our customers with return shipping bags with pre-affixed return shipping labels. The packages can then be handed to any FedEx Ground driver or taken to a Fed Ex Ground center. Should you choose to use your shipping account, please keep all corresponding tracking numbers.
Please Note: All linens should be returned to: Party Tables, Inc. 2455 South Alston Ave. Durham, NC 27713.
Do not place wet or damp linens in plastic, cardboard boxes, or shipping bags. This is a safety measure to ensure the linens do not mildew while in transit. You are responsible for any permanent damage caused by mildew, tears, burns until all items have been returned to our facility, counted in and checked for any damages.
We are happy to work with you on custom manufactured orders. However, to process such a request we require a non-refundable 50% payment and the remaining balance is due seven days before shipping. Payment in-full is due even upon the cancellation of any custom manufactured order.
Any order cancellation must be in writing and the cancellation of any order within two weeks of the scheduled shipping date will have a restocking fee of 35% of the total order amount. This is due to the fact that we have
turned away other orders so as to fulfill your request. Restocking fees do not apply to unused linens that have been shipped or delivered. Also, restocking fees do not apply to custom manufactured items on your order.
Pre-approved account holders terms are net 30 days from function date. Any overdue amount is subject to a 1.5% monthly finance charge and a revocation of credit terms. For customers who have not established a credit account, we require a signed confirmation along with a credit card number for billing the nonrefundable 50% payment required prior to fulfilling the order, full payment prior to the ship date, any damages to the cloths and the return of the linens. A reserved order will be held for 10 days but will not be processed, shipped or delivered until a confirmation and deposit are received. There will be no third party billing.